Studies we take on at the desk

We work with courier yards, hire-car ranks, trades call desks, and distribution runs around Melbourne. The flagship sit is a three-day observation of the live board. Shorter visits exist when you want a first look or a narrow question.

Flagship sit

Dispatch-room flow study

Three weekdays on the live board, a pencil map of every hand-off, and a bound report the dispatcher can read on Monday.

Format On-site observation and bound report
Duration Three consecutive weekdays on the desk, plus a write-up week
Price basis Quoted after a scoping call, typically $6,400–$9,200

Read the full brief

Rows of pallet racking in a working warehouse

Shipping containers and yard equipment under a pale sky

Single-shift desk sit

One live shift, timed hand-offs, and a short written note the following week — a first look before a full study.

Up to eight hours on one shift · From $1,850

Open the brief

A landline telephone on a wooden desk beside a notepad

Radio and phone desk walk-through

A half-day spent on reach, cable paths, and where unfinished paper lands when both handsets live on one elbow.

About four hours · $980

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People talking around a table covered with papers

Dispatcher morning briefing

One morning on your floor walking a map — ours or yours — so Monday starts with a script the desk can keep.

One morning, typically 08:00–11:30 · $720

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A wet road at night with vehicle lights stretching into the distance

After-hours coverage mapping

Nights and weekends watched as they really run: who owns the phone after 18:00, and where the paper sleeps.

Agreed nights, often paired with a weekday study · Quoted by nights covered

Open the brief