About the desk
Who sits with your dispatcher
We come from the chairs behind the radio, not from a gallery of slides.
Why this desk exists
Dispatch Canvas Core began after a family courier yard in the inner north lost a Friday afternoon’s worth of returns to a paper tray that never got called back. The drivers were fine. The board was not. Margot Keene, who had spent fourteen years on a two-way, sat that desk for three nights and marked every hand-off with a pencil. The tray moved. The Saturday board held.
That is still the work: application analytics in the old sense — applying close attention to how a dispatch flow actually runs — then leaving a report the owner can read without a glossary.
How we work
We arrive before the shift that hurts most. We ask for a chair within earshot of the phone and the radio, not a meeting room. We do not coach mid-call. We note:
- who answers first
- how a job is written down
- where unfinished work piles
- when a second person makes the board clearer or slower
- what happens after 18:00 when the day crew leaves
The write-up week produces a bound report with a map of the flow, a short list of changes that fit the rooms you already have, and a briefing script for Monday morning.
People on the sit
Margot Keene
Former courier dispatcher. Leads multi-day sits and after-hours coverage.
Rowan Hale
Writes the bound reports. Marked run sheets for a Brunswick distribution yard before joining the desk.
Priya Nair
Takes single-shift sits and morning briefings. Prefers the late board to the tidy one.
Values that survive a Friday peak
- We stay quiet while a call is live.
- We name places and trays, not personalities.
- We refuse to invent urgency or scarcity around booking a sit.
- We keep Melbourne English and Melbourne hours.
Our office for post and scoping calls is at Level 10, 41 Bourke Street, Melbourne VIC 3000. Most of the work happens on your floor.